rant

[supertinks]

So I get an email the other day telling me to submit my gas and electricity meter readings. I go online, enter my readings, get my bill. We have currently overpaid by about £16, with our monthly direct debits of £82.50. I get an email today, saying "we've looked at your account and don't think you're direct debit is big enough to cover your bills. So we're upping it to £94 a month".

I call the number, go through all the automated menus and security, to be told "we are sorry, our customer services advisors are currently dealing with a high volume of calls and they're all busy. Please call again later" and it hangs up on me!

I want to hold, dammit!

Not surprised they're dealing with lots of calls, if they've just upped everyones direct debits again though.

Comments

[putrescine.livejournal.com]

This is probably a bad time to point out that I've been living in my apartment for just shy of a year now and have yet to receive an electricity bill.