rant

[supertinks]

So I get an email the other day telling me to submit my gas and electricity meter readings. I go online, enter my readings, get my bill. We have currently overpaid by about £16, with our monthly direct debits of £82.50. I get an email today, saying "we've looked at your account and don't think you're direct debit is big enough to cover your bills. So we're upping it to £94 a month".

I call the number, go through all the automated menus and security, to be told "we are sorry, our customer services advisors are currently dealing with a high volume of calls and they're all busy. Please call again later" and it hangs up on me!

I want to hold, dammit!

Not surprised they're dealing with lots of calls, if they've just upped everyones direct debits again though.

Comments

[tipofdoom.livejournal.com]

This is largely why I don't use direct debits to pay my bills, with the exception of my mobile.

I like to know how much is going out each month so even if it was going i'd still log on to my bank account to check my balance and if I'm doing that I might as well spend the extra ten seconds it takes to pay my bills online.

I used to work for Powergen about 8 years back and they used to pull this shit all the time, call centre's would be flooded with irate customers.
Only job I've ever got up from my desk and walked out on, along with about 15 others at the same time, much to the panic of the floor manager.