rant

[supertinks]

So I get an email the other day telling me to submit my gas and electricity meter readings. I go online, enter my readings, get my bill. We have currently overpaid by about £16, with our monthly direct debits of £82.50. I get an email today, saying "we've looked at your account and don't think you're direct debit is big enough to cover your bills. So we're upping it to £94 a month".

I call the number, go through all the automated menus and security, to be told "we are sorry, our customer services advisors are currently dealing with a high volume of calls and they're all busy. Please call again later" and it hangs up on me!

I want to hold, dammit!

Not surprised they're dealing with lots of calls, if they've just upped everyones direct debits again though.

Comments

[black-faery.livejournal.com]

*boggles*

How the hell are you paying that much?! Ours just went up from £45 to £55, but your house isn't bigger than ours! Blimey.

Also, grrr for hanging up on you.

(Can you tell I'm in a slacking mood today?)

[supertinks.livejournal.com]

hehe

you have double glazing and probably proper insulation, as your house is much newer than ours. we have eggshell thin walls, and sash windows that don't fit properly, and electric wiring that was probably installed back when electricity was first invented (most of the power sockets are made of bakelite!)

we have no roof insulation at all, and all of the pointing in the brickwork is falling apart. so our house leaks heat like no tomorrow. plus we have a ridiculously inefficient hot water/heating system.

so we do use a lot of gas/leccy.